Family Navigator

Practical Support & Service Navigation

A Family Navigator brings clarity to complex situations by formulating a coordinated plan of care that draws on specialists within Discovery Family Therapy and trusted third-party providers. You stay in control of every decision; your Navigator manages the coordination. In South Perth and online across Australia.

Practical plans Goal-focused Specialist Care Team Whole-family view
Illustrated watercolour scene of two family members taking a selfie together on a riverside path in South Perth, with the city skyline behind them, representing the steady, practical space Discovery Family Therapy's Practical Support & Service Navigation offers.

Is Family Navigator right for you?

This service suits people who know something needs to change and want an experienced hand to prioritise, coordinate and keep a plan moving.

This is the right fit when:

  • You are managing several priorities at once and need one person to bring order to them.
  • You are coordinating support across multiple practitioners, services or family members.
  • Appointments, forms or follow-up have become difficult because of disability, overwhelm or complex circumstances.
  • You want a clear, actionable plan rather than another list of services to contact.
  • You are ready to act, but need direction on where to start.

A different service will suit you better when:

  • You or someone else is in immediate danger or needs urgent medical or safety intervention. Call 000 or Lifeline on 13 11 14.
  • You need ongoing case management, daily living assistance or high-intensity behavioural support.
  • You require specialist advice, representation or formal advocacy from a qualified professional.
  • Another provider is already delivering the same support for this goal.

Family Navigator works with individuals, couples, parents and families. A child does not need to be involved. If you are unsure whether this is the right fit, call (08) 6114 1845 and we will confirm the right path.

What Family Navigator support covers

Your Family Navigator takes charge of the practical side of your situation: setting priorities, coordinating support and keeping the plan moving.

Assessing your situation and setting priorities

Identifying what needs attention first and agreeing on a realistic starting point.

Coordinating your care

Connecting you with the right Discovery Family Therapy practitioners and trusted external providers, and managing the coordination between them.

Preparing you for what's ahead

Appointments, applications and key conversations, with the information and confidence to participate fully.

Keeping the plan on track

Following up agreed actions and adjusting the plan as circumstances change.

Your Navigator documents this as a Family Support Plan: your priorities, who is involved and what happens next, kept current as things progress.

The Family Navigator works alongside you, not instead of you. You keep every decision. If counselling turns out to be the better fit for you or a family member, your Navigator will make that connection directly.

Meet your Family Navigator

Fiona Ontong, Family Navigator at Discovery Family Therapy

Fiona Ontong

Family Navigator

Works with: Individuals, couples, parents and families seeking practical, goal-focused support.

Book online

Choose your appointment

Select a time that suits you. Your initial appointment is 90 minutes.

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Common questions

Is this counselling or therapy?

No. Family Navigator support is a non-clinical, practical role. It is not counselling, therapy, social work or clinical mental health treatment. It focuses on helping you plan, decide and follow through on practical goals.

What if I'm not sure whether I need counselling or practical support?

You do not need to know in advance. Call (08) 6114 1845 and we will identify whether Family Navigator support, a counsellor, or another service is the right fit.

Do I need a referral?

No referral is required. You can call (08) 6114 1845 directly and we will confirm together whether Family Navigator support fits what you need, or point you to a service that does.

Is there a fixed program length?

No. There is no set number of sessions. You and your Family Navigator agree on a pace that matches your goals, and sessions continue for as long as they are useful. Family Navigator is a privately arranged service, and Medicare and private health rebates do not apply.

Do you visit clients at home?

No, home visits are not offered. Support is provided at our South Perth clinic, by telehealth, or at approved external locations such as health, education or employment appointments within about a 30-minute drive of South Perth.

What if I need more support than this service provides?

If you need crisis support, ongoing case management, clinical assessment, counselling or legal or financial advice, we will help you find the right service. This might include another Discovery Family Therapy practitioner or an external provider.

Discovery Family Therapy is not a crisis service. If you or someone you care about is in immediate danger, call 000. Mental Health Emergency Response Line: 1300 555 788 (Perth) or 1800 676 822 (Peel) · Lifeline: 13 11 14 · Suicide Call Back Service: 1300 659 467.