Family Navigator

Fiona Ontong

Family-focused practical support

Fiona brings experience in support work, mentoring and community engagement to Discovery Family Therapy. She supports individuals and families when health, education and everyday demands overlap.

Her strengths lie in connecting with people, understanding their circumstances and bringing practical direction to situations involving several needs or services.

Fiona Ontong, Family Navigator at Discovery Family Therapy

Role and Approach

Fiona's role and approach

How I work

Family Support Plan Priority setting Care coordination Service navigation Progress review Consent-based liaison

Experience and Approach

The experience I bring

Understanding people and families

Connection · Experience · Practical direction

I bring a background in support work, mentoring and community engagement to my role as Family Navigator.

I’ve supported people living with mental health conditions and complex physical health needs, including working alongside GPs and care teams. I’ve also helped people access education opportunities and community resources.

I consider each person within the wider picture of their life: their strengths, relationships, responsibilities and what matters to them. When several needs overlap, I bring practical direction while respecting each person’s choices.

A strengths-based perspective

I take time to understand what is already working, alongside what feels difficult. Your knowledge, interests and abilities matter, as do the demands on your time and energy.

My focus is on meaningful goals that fit your circumstances.

Experience alongside health teams

I’ve worked alongside people managing mental health conditions, chronic illness and less visible health concerns.

This includes collaborating with GPs and care teams, with attention to the practical challenges people face when accessing support.

Understanding different ways of thinking

I respect the different ways people think, communicate and learn, including those of neurodivergent people.

I listen to each person’s perspective and what works for them. You do not need to know all the terminology or have everything clearly explained before we meet.

Education and community connections

My experience includes supporting people when their current education setting is not meeting their needs, and connecting people with community resources.

I value opportunities that build on someone’s interests and strengths, while taking account of the barriers they face.

Connecting across generations and cultures

My work in libraries, community engagement and support work has brought me into contact with people of different ages, cultures and abilities.

I enjoy hearing people’s stories and learning what matters to them. I bring that curiosity and respect to my work with individuals and families.

Book your appointment

A Little More About Fiona

The person behind the plan

My Most Meaningful Achievements

I’ve taught English to families across generations, worked alongside an Elder to create a Noongar language program, and helped bring communities together through Lunar New Year and NAIDOC Week celebrations. Helping people connect, share their knowledge and take part in community life is what I value most.

What Makes Me Unique

After more than 20 years working in libraries and several years in support work, I still love discovering a different perspective through someone’s story. Connection, sharing and learning from each other shape how I approach both life and work.

One Quirky Fact About Me

I’m a cosy gamer and a big Animal Crossing fan. Spotting something from the game in real life always makes me smile. I also enjoy Mario Kart. I bags Yoshi!

Fees and Appointments

Booking with Fiona

Appointment type
What this covers
Comprehensive Intake
90-min: $181.50 incl. GST
Understand your family’s strengths, needs and priorities, and begin developing a Family Support Plan that builds on what is working and supports the changes that matter to you.
Plan Review
60-min: $121.00 incl. GST
Review progress towards your goals, build on what is working and update your Family Support Plan to reflect your current needs and priorities.
  • Billing No referral necessary. Privately billed.
  • Cancellation policy Appointments are precious. We appreciate at least 48 hours notice if you cannot attend.

Who Fiona works with

  • Individuals
  • Couples
  • Parents
  • Families

Book With Fiona

Choose Your Appointment

Start with a 90-minute Comprehensive Intake. Fiona gets to know your family’s strengths, needs and priorities, and together you begin your Family Support Plan.

Available in Perth, including Como, Applecross, Victoria Park and Mount Pleasant, and online across Australia.

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Family-Focused Supports

Discovery Family Therapy is not a crisis service. If you or someone you care about is in immediate danger, call 000. Mental Health Emergency Response Line: 1300 555 788 (Perth) or 1800 676 822 (Peel) · Lifeline: 13 11 14 · Suicide Call Back Service: 1300 659 467.